Why Work for Whistler Sport Legacies?

We are the not-for-profit organization responsible for operating three of the Vancouver 2010 Olympic and Paralympic Winter Games venues: 

  • Whistler Olympic Park (WOP),
  • Whistler Sliding Centre (WSC), and
  • Whistler Athletes’ Centre (WAC)

Our Purpose

  • Providing world class facilities for athletes to discover, develop, and excel in their chosen sport
  • Support a healthy lifestyle by developing programs that encourage participation in sports at a recreational level
  • Utilizing the venues to enhance the local tourism economy
  • Developing a business model that ensures financial resilience for the future
  • Positioning WSL as an employer of choice and a leader in the community

What We Stand For

Vision:

What we aspire to achieve: A Centre for Sports Excellence

Mission

Why we exist: Grow Sport

Guiding Principles:

  • Prioritize sport within a successful business model
  • Grow financial capacity while operating within our means
  • Create and maintain strong partnerships
  • Ensure our venues remain safe and universally accessible

Values:

Our values and commitments represent what is important to us and what we stand for at Whistler Sport Legacies – we hold them constant in everything we do.

Excellence in Sport: We will support opportunities that enable athletes to reach their goals, and recognize the importance of our facilities, people, and programs.

Respect: We will treat all our colleagues, guests, and partners with fairness and dignity.

Integrity: We will act honestly and professionally and be accountable for our decisions and actions.

Teamwork: We will work together to achieve a common goal in a cooperative and supportive environment.

Empowerment: We will enable an entrepreneurial culture; trust and support each other to pursue excellence, make informed decisions and take the appropriate actions.

Learning and Innovation: We will listen to and learn from other perspectives, which will lead to innovation and continuous improvement.

Resilience: We will manage our facilities with strategic flexibility to achieve a healthy business model for the long-term benefit of our core sports.

Customer Service Excellence

Everything about the guest experience matters. From the moment a guest enters a venue, to the time they depart, all interactions matter. Everything the guest touches impacts their experience – even the smallest detail.

AIM for Excellence extends beyond our front-line staff  – we expect the same from our partners and internal service providers – all interactions matter. A commitment to exceptional guest service and colleague interaction is part of our culture.

All Interactions Matter! AIM for Excellence:

  • Engage a guest to enhance their experience
  • Every guest is unique
  • A guest’s issue is yours to resolve
  • Be a WSL advocate
  • Communication champion

LEAF – Our Service Philosophy: Listen - Empathize - Ask & Act  - Follow-up

We have clear expectations in terms of providing service to our guests. With LEAF philosophy there are four categories:

Listen carefully during every guest interaction. Show guests they have your full attention by making eye contact, asking clarifying questions, and remembering the details.

Empathize with each guest as this is an opportunity to let them know that you understand their perspective. The more you can appreciate the view from their angle, the more quickly you will build rapport and a relationship built on trust. Empathize when giving directions, suggesting products, and especially when resolving a complaint.

Ask & Act - express a sincere desire to assist; ask questions as to how you can help each guest whether it’s in guest service, sales, or service recovery. Take ownership and don’t pass the buck onto other team members if it can be avoided. You represent WSL so use words like: “I can”, or “Let me see what I can do”, or “I’m sorry you had to …”. Act immediately and keep the guest in the communication loop.

Follow-up as this is your chance to build a solid relationship with our guest and prove the caring culture of WSL – if you have the opportunity contact the guest in person, by phone, email, etc., or invite them to come back and see you at a later date (later that day, next day, during their stay, next year).

Perks & Benefits

  • Seasonal Colleagues:
    • Extended Health Coverage via Health Spending Account
    • Incentive Bonus (restrictions apply)
  • Regular Colleagues (year-round):
    • Extended Health Coverage
    • Recreation Allowance
  • Cross-country ski pass at Whistler Olympic Park
  • Winter Participation:
    • Bobsleigh Sport Experience Ride
    • Skeleton Sport Experience Ride
  • Summer Participation:
    • Biathlon Experience Session
    • Bobsleigh on Wheels
  • Discounts
    • The Performance Hub (group fitness classes) 50% off
    • 20% on retail products at Whistler Olympic Park
    • 10% on food at Whistler Olympic Park
  • Friends and Family Discounts (some restrictions apply)
    • Bobsleigh and Skeleton Rides
    • Accommodation at Whistler Athletes’ Centre
  • Ask about accommodation!